Your ID Issue

Issue

You are constantly directed back to the Your ID screen when attempting to back out of the toolbox.

Recreate

1) Enter the Your ID screen from the toolbox.
2) Press the channel button to go to the channel screen.
3) Press the toolbox button from the channel screen.
4) Enter the Your ID screen and back out.
5) Attempt to back out again and observe you have returned to the Your ID screen.

Resolution:

*** This issue was resolved with the release of firmware version 8.1 and above
Download and install the latest version of the Hardware Updater from our website at www.turningtechnologies.com.
Plug in the NXT ResponseCard using a MINI USB Cable.
Start the Hardware Updater and Click Update after the device is discovered.
After the update is complete Hardware Updater will confirm the update and inform the user that the device can be removed.

Follow the steps below if updating the NXT is not an option.

Recovery

1) Press the Channel button

2) Enter a channel number and press Enter.

3) Wait for the channel confirmation.

4) While on the channel information screen, press the Toolbox button in the bottom right corner. (looks like a wrench)

5) This will then return you to the Toolbox. From there, press the left Softkey located in the lower left corner. (arrow)

These steps should then allow you to go back to the main splash screen and out of the constant Your ID loop. The fix could also be used through the Find Channels option in the toolbox, making sure to press the toolbox button while on the Channel Changed screen.